Posts Tagged 'ITIL traning courses'

What All You Need to Know About ITIL Certification Roadmap

ITIL 2

The Information Technology Infrastructure Library (ITIL) is the primary framework for managing IT service delivery across industries around the globe. It defines a service lifecycle model that lays the activities and processes for design, development and delivery of IT services.

ITIL consists of five core phases or practice areas of IT Service Lifecycle, with supporting principles within each phase:
Service Strategy
Service Design
Service Transition
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