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7 Things Every Technician should know about Windows 7

7 Things Every Technician should know about Windows 7

An operating system influences the way a computer functions, as it is what is needed in various things from allocation and control of memory to input recognition from external devices and make the output to be transmitted to computer displays. The operating system also manages files on the computer hard drives and controls peripherals such as scanners and printers. The best operating system available today is Windows 7, from Microsoft. It is available for notebook computers, home and business environment, media centers and tablet PCs, to make the user enjoy better search functionality, improved program compatibility and many security options.

1.      Problem Steps Recorder (PSR)

Problem Steps Recorder is one of the features of Windows 7. It enables the computer technician or end-user to record screenshots and to add notes in through a text field. The PSR also lets the user click and drag the cursor to enable any function desired. Advanced users with necessary training can also get more from Problem Steps Recorder. For instance, if a company has customers or employees running the beta versions of an application, the PSR can be used to capture meaningful bug reports. The Add Comment feature can also be used in knowledge management as individuals share ideas with one another. If users want to quickly create tutorials, this is also a good feature that will help.

2.      Virtual Hard Drives (VHD)

The Virtual Hard Disk (VHD) is a feature that is found in the Enterprise and Ultimate versions of Windows 7. With Windows 7, VHDs can be deployed easily and used in Windows Explorer as if working with physical drives. If the user also has a VHD file from which a single file needs to be extracted, the fastest way of getting that done is by mounting in Windows 7. With the VHD, computer upgrades can be done easily; this is in addition to being able to apply win files of Windows Images to VHDs.

3.      Benefiting from DirectAccess

Windows 7 also has DirectAccess; it allows the user to have a secure connection through the internet when working in a corporate network. There is a background connection established, requiring little or no attention of the user. Some other benefits of this feature are: works through most firewalls, remote management of client computers and selective network access.

4.      Managing Desktops with PowerShell

With Windows 7 certification, the user can also manage desktops with PowerShell. PowerShell is a programming language designed primarily for system administration, and it has support for COM, WMI and .NET. For instance, PowerShell makes use of .NET Framework objects as the core “type” (instead of text). The reason is that the .NET Framework has thousands of objects performing different tasks, and the user can easily string unrelated commands together to work on different types of .NET objects. In PowerShell, there is a unified and single administrative command line that makes remote management to be possible. It can immediately accept and execute commands, and scripts can be written for managing many Windows servers such as Exchange, SharePoint and IIS.

5.      Securing Desktops with Applocker

Through Windows 7, the user can secure desktops with AppLocker, a tool which is more powerful than Software Restriction Policies (SRP) of the earlier versions of Windows. A beginner can start AppLocker with default rules that are most likely to be followed for various applications. Through AppLocker, the user can blacklist scripts or apps by creating Deny rules, while Allow rules can also be created to whitelist the scripts or apps allowed to be run or installed. AppLocker can also automatically create rules based on all the files in a specified folder.

6.      Creating and Using Troubleshooters

Windows 7 also makes it possible to create and use troubleshooters. The common problems faced by most people when running Windows are hardware stability issues, application compatibility or app bugs, driver issues, Windows bugs, and integration problems. Therefore, with the troubleshooters created with Software Development Kit or automatically downloaded, problems can be solved.

7.      Using BitLocker

BitLocker also comes with Windows 7 to provide better security for laptops, and can be easily implemented with Group Policy or PowerShell. More security is enjoyed through this feature; for instance, an effective encryption mechanism is provided through BitLocker To Go, thus preventing data loss from physical loss or theft of a removable USB device.

MCTS and MCITP: indows 7 Configuration and Desktop Support Technician – Boot Camp

  • 6292: Installing and Configuring Windows 7 Client Boot Camp
  • 6293: Troubleshooting and Supporting Windows 7 in the Enterprise Boot Camp

To learn more about Microsoft Windows 7 training, visit: http://www.netcomlearning.com/products/151/Microsoft-Windows-7-training.html