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7 Powerful Products and Features Offered by Microsoft Dynamics 365

dynamics 365

Microsoft Dynamics 365 is a cloud-based solution, integrated with both enterprise resource planning (ERP) and customer relationship management (CRM) applications. This provides a unified solution to businesses to manage all areas of their operations effectively. The cloud-enabled version of Dynamics includes some amazing applications and features, which will provide streamlined functionality to users.

We look at 7 of the new powerful products and features in Dynamics 365:
Field Service

A subset of Dynamics CRM, Field Service is used for all important CRM functionalities, like dispatching and service activities. This allows the user to manage customer requirements efficiently.


Another subset of CRM, Sales allows effective automation of sales processes to help gain insights and boost productivity and revenue efficiently. Included with functionalities, such as orders, quotes and products, all the sales processes can be easily managed, whilst reducing costs as well.

Customer Service

An important subcategory of Dynamics CRM, it allows the user to maintain quality customer service at all times. The businesses can leverage the agile functionality of this tool to empower the customer service agents.


One of the most important tool for Dynamics users and businesses, Financials is basically a slimmed down version of Dynamics NAV. It helps the businesses ease the process involving ordering, selling, reporting and invoicing.


Operations business application is what Dynamics users know as Dynamics AX. It unifies all the functionalities of operational management, like human resource, finance, inventory and warehouse management, for an efficient, streamlined process.

Project Service Automation

Another subset of CRM, it provides a single system of engagement for project-based enterprises. The users can effectively manage all their sales process, along with resourcing, delivery and billing.

Business Intelligence

Dynamics 365 is natively embedded with Cortana Intelligence and Power BI tools, which will help businesses with predictive insights, advice and actionable steps for achieving business objectives. Azure IoT also helps the businesses create better business decisions with real-time insights, and advanced intelligence capabilities.

Microsoft Dynamics 365 brings to businesses, the power and capability to ensure efficient asset and resource management, with effectiveness and efficiency. If you are looking to adopt this new cloud-based ERP and CRM solution in your organization and develop your skills in the Azure based platform, enroll for Microsoft Dynamics 365 training at NetCom Learning. The certified trainers will take you through the new features and capabilities of Dynamics 365 with hands-on MS Dynamics 365 course, and prepare for the certification to grow your career path in this domain.