ITIL (IT Infrastructure Library) is the world’s most widely used framework for ensuring best practices in IT Service Management (ITSM) and IT service delivery.
IT Service Management supports the business transformation and growth with efficient IT service delivery that uses the 5 distinct ITIL Service Lifecycle stages:
Continual Service Improvement
ITIL Lifecycle stages contains 6 key capabilities that can be tailored to any IT department’s needs and respond effectively with any business changes:
Optimize Customer Experience
ITIL business relationship management and service level management processes are utilized to the maximum for ensuring best practices are in place to understand and manage customer requirements. The ITIL service level management helps to define measurable service targets, which then enables service managers to setup monitoring and reporting process for corrective actions.
Support Business Outcome
The ITIL service catalogue management process improves communications, restructures the request process and help the businesses to understand their customer expectations to ensure effective business outcome.
Enable Business Change
Organizations are able to enable business change effectively in a stable and low-risk environment by utilizing ITIL change management process. It helps to respond to the changing dynamics in an agile way, and minimize the effect of disruptions to business processes.
Processes, including ITIL availability management, service continuity management, capacity management, incident management and problem management are used to effectively manage risk to the services. Organizations are able to restore services, develop effective workarounds, and align service continuity plans to ensure the business is not affected by unexpected service failures and incidents are prevented from reoccurring.
Value for Money
The service portfolio management helps the businesses to map customer requirements against the investments. The financial management process helps to implement and improve governance over investments. Businesses are able to obtain value for money from suppliers by managing supplier performance through supplier management process.
IT service continuity management process helps organizations align their business continuity with service continuity plans and reduce risks, along with implementing service recovery strategies. They are able to plan service resilience, analyze service unavailability issues and drive service improvement in a continued manner with availability management process implementation.
Implementing these key capabilities is not an easy process, and needs better and in-depth understanding. NetCom learning provides a comprehensive ITIL training process for individuals who are looking to get certified in ITIL. The ITIL certification courses covers all the key areas of ITSM and gives the candidates detailed understanding of the concepts and fundamentals to be able drive business growth for their respective firms with a globally-recognized qualification.